When Does Conflict Improve Team Performance? (IO Psychology)
Topic: Teams, Conflict, Culture, Performance Publication: Journal of Applied Psychology (JAN 2012) Article: Reaping the Benefits of Task Conflict in Teams: The Critical Role of Team Psychological...
View ArticleWhen Customers Attack: Verbal Aggression and Employee Performance (IO...
Topic: Job Performance, Training, Conflict Publication: Journal of Applied Psychology (SEPT 2012) Article: When Customers Exhibit Verbal Aggression, Employees Pay Cognitive Costs Authors: A. Rafaeli,...
View ArticleBlurring Work and Non-Work Boundaries: Two Sides to the Story (IO Psychology)
The rapid advancement of communication technologies (CTs) in recent years is widely believed to be one of the main drivers behind changes in work. The ease and availability of CTs allows employees...
View ArticleDealing with Difficult Customers: address the problem, not the emotion
Customers call service lines, because they have problems. Unfortunately, the negative feelings that problems can bring are probably counter-productive when it comes to getting a good solution. When...
View ArticleBalancing Work and Family: Global Differences and Similarities
With more and more women around the world entering the work force, the need for understanding the pressures of balancing work and family life has never been greater. “International Perspectives on Work...
View ArticleHow Service Employees React to Mistreatment by Rude Customers
We’ve all seen employees in the service industry subjected to abusive behavior by rude customers. A new study by Ruodan Shao and Daniel P. Skarlicki finds that employees’ reactions to mistreatment by...
View ArticleTaking control back: Surviving an Abusive Supervisor
Abusive supervisors have become increasingly common in recent years, and can have a devastating effect on workplace morale and productivity. A new study examines how employees can maintain job...
View ArticleHow to Create Successful Work Teams
Teamwork is essential to organizational success. But assembling a team that can work together effectively can make all the difference in whether a given project succeeds or fails. A new study suggests...
View ArticleWill Being an Average Performer Prevent Employee Victimization?
Could an individual’s workplace performance determine whether or not they are subjected to employee victimization? A new study finds that both high and low performers may be victimized at work, but...
View ArticleThe Secret Recipe for Good Workplace Conflict
Job conflict sounds like a bad thing. But when the circumstances are right, conflict leads to an exchange of valuable information and eventually increased job satisfaction. This new study examines the...
View ArticleHow to Fix the Negative Relationships that Affect Team Performance
Teams are used by all organizations, but they can be hurt by negative relationships that occur between team members. New research has found that organizations can encourage team members to support each...
View ArticleWorkplace Bullying: Corrupt and Harmful to Organizations
We tend to think of bullying as something that happens to kids at school, but a new review discusses the prevalence of workplace bullying, as well as its alarming harmful effects. Researchers are...
View ArticleHonest Feedback Can Affect the Behavior of Supervisors
When bosses want feedback, should we tell the truth or tell them what they want to hear? New research shows that being straightforward and honest about perceived slights can actually lead to...
View ArticleHow Forgiveness in the Workplace Can Harm Relationships
We all think of forgiveness as a way to improve relationships and remove tension from a situation. Recent studies have shown that this is not always the case. Offering forgiveness can actually prove...
View ArticleOrganizational Newcomers: Conflict Can Lead to Worse Performance
When employees are new to an organization, they have a lot to learn. What are the policies and procedures? How should the work be done? Where is the coffee machine? But new research shows that...
View ArticleHow Mindfulness Can Cool Employees with a Hot Temper
Have you ever felt like you were wronged at work? If you’re normal, the answer is probably yes. Although personal or professional slights are part of interacting with others, sometimes feeling wronged...
View ArticleWhy is Workplace Ostracism so Dangerous?
Have you ever seen someone at work who is ignored by other employees? This may seem like a harmless way to act toward someone who is not appreciated or even disliked, but it has serious repercussions....
View ArticleA Snapshot of SIOP 2016 (Pt. 2) – Business Success
Last month, I-O Psychologists met in California to share the latest cutting-edge research. The 31st annual conference of the Society for Industrial Organizational Psychology (SIOP) was a huge success....
View ArticleA Snapshot of SIOP 2016 (Pt. 3) – Fairness
Last month, I-O Psychologists met in California to share the latest cutting-edge research. The 31st annual conference of the Society for Industrial Organizational Psychology (SIOP) was a huge success....
View ArticleA Snapshot of SIOP 2016 (Pt. 2) – Business Success
Last month, I-O Psychologists met in California to share the latest cutting-edge research. The 31st annual conference of the Society for Industrial Organizational Psychology (SIOP) was a huge success....
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