Blurring Work and Non-Work Boundaries: Two Sides to the Story (IO Psychology)
The rapid advancement of communication technologies (CTs) in recent years is widely believed to be one of the main drivers behind changes in work. The ease and availability of CTs allows employees...
View ArticleDealing with Difficult Customers: address the problem, not the emotion
Customers call service lines, because they have problems. Unfortunately, the negative feelings that problems can bring are probably counter-productive when it comes to getting a good solution. When...
View ArticleMisperceptions of Family-Work Conflict Maintain the Glass Ceiling
Topic: Conflict, Gender Publication: Academy of Management Journal (OCT 2009) Article: Bosses’ perceptions of family-work conflict and women’s promotability: Glass ceiling effects. Authors: J.M....
View ArticleThe Dissolution of Alliances: It’s Business, But It’s Also Social
Topic: Conflict, Trust Publication: Academy of Management Journal Article: Built to last but falling apart: Cohesion, friction, and withdrawl from interfirm alliances Authors: H. R. Greve, J. A. C....
View ArticleTask Conflict, Team Creativity and…Goldilocks?
Topic: Conflict, Creativity Publication: Journal of Applied Psychology (AUG 2010) Article: Task conflict and team creativity: A question of how much and when Authors: Farh, J. L., Lee, C., & Farh,...
View ArticleFighting Bullies Beyond the Schoolyard: Bullying in the Workplace as a...
Topic: Conflict, Counterproductive Work Behavior, Work Environment, Workplace Deviance Publication: Business Horizons 53 Article: Eating their cake and everyone else’s cake, too: Resources as the main...
View ArticleKeep Cool: The Effectiveness of Avoiding Anger and Maintaining Poise in...
Topic: Conflict, Emotional Intelligence, Human Resource Management Publication: Journal of Applied Psychology (SEP 2011) Article: Hot or Cold: Is Communicating Anger or Threats More Effective in...
View ArticleA Bad Boss Can Ruin Your Marriage
Topic: Conflict, Stress, Work-Life Balance, Workplace Deviance Publication: Personnel Psychology Article: The Fallout from Abusive Supervision: An Examination of Subordinates and Their Partners...
View ArticleWhen Customers Attack: Verbal Aggression and Employee Performance (IO...
Topic: Job Performance, Training, Conflict Publication: Journal of Applied Psychology (SEPT 2012) Article: When Customers Exhibit Verbal Aggression, Employees Pay Cognitive Costs Authors: A. Rafaeli,...
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