When Customers Attack: Verbal Aggression and Employee Performance (IO...
Topic: Job Performance, Training, Conflict Publication: Journal of Applied Psychology (SEPT 2012) Article: When Customers Exhibit Verbal Aggression, Employees Pay Cognitive Costs Authors: A. Rafaeli,...
View ArticleA Bad Boss Can Ruin Your Marriage
Topic: Conflict, Stress, Work-Life Balance, Workplace Deviance Publication: Personnel Psychology Article: The Fallout from Abusive Supervision: An Examination of Subordinates and Their Partners...
View ArticleKeep Cool: The Effectiveness of Avoiding Anger and Maintaining Poise in...
Topic: Conflict, Emotional Intelligence, Human Resource Management Publication: Journal of Applied Psychology (SEP 2011) Article: Hot or Cold: Is Communicating Anger or Threats More Effective in...
View ArticleFighting Bullies Beyond the Schoolyard: Bullying in the Workplace as a...
Topic: Conflict, Counterproductive Work Behavior, Work Environment, Workplace Deviance Publication: Business Horizons 53 Article: Eating their cake and everyone else’s cake, too: Resources as the main...
View ArticleTask Conflict, Team Creativity and…Goldilocks?
Topic: Conflict, Creativity Publication: Journal of Applied Psychology (AUG 2010) Article: Task conflict and team creativity: A question of how much and when Authors: Farh, J. L., Lee, C., & Farh,...
View ArticleThe Dissolution of Alliances: It’s Business, But It’s Also Social
Topic: Conflict, Trust Publication: Academy of Management Journal Article: Built to last but falling apart: Cohesion, friction, and withdrawl from interfirm alliances Authors: H. R. Greve, J. A. C....
View ArticleMisperceptions of Family-Work Conflict Maintain the Glass Ceiling
Topic: Conflict, Gender Publication: Academy of Management Journal (OCT 2009) Article: Bosses’ perceptions of family-work conflict and women’s promotability: Glass ceiling effects. Authors: J.M....
View ArticleBalancing Work and Family: Global Differences and Similarities
With more and more women around the world entering the work force, the need for understanding the pressures of balancing work and family life has never been greater. “International Perspectives on Work...
View ArticleDealing with Difficult Customers: address the problem, not the emotion
Customers call service lines, because they have problems. Unfortunately, the negative feelings that problems can bring are probably counter-productive when it comes to getting a good solution. When...
View ArticleBlurring Work and Non-Work Boundaries: Two Sides to the Story (IO Psychology)
The rapid advancement of communication technologies (CTs) in recent years is widely believed to be one of the main drivers behind changes in work. The ease and availability of CTs allows employees...
View ArticleTaking control back: Surviving an Abusive Supervisor
Abusive supervisors have become increasingly common in recent years, and can have a devastating effect on workplace morale and productivity. A new study examines how employees can maintain job...
View ArticleHow Service Employees React to Mistreatment by Rude Customers
We’ve all seen employees in the service industry subjected to abusive behavior by rude customers. A new study by Ruodan Shao and Daniel P. Skarlicki finds that employees’ reactions to mistreatment by...
View ArticleWill Being an Average Performer Prevent Employee Victimization?
Could an individual’s workplace performance determine whether or not they are subjected to employee victimization? A new study finds that both high and low performers may be victimized at work, but...
View ArticleHow to Create Successful Work Teams
Teamwork is essential to organizational success. But assembling a team that can work together effectively can make all the difference in whether a given project succeeds or fails. A new study suggests...
View ArticleA Snapshot of SIOP 2016 (Pt. 3) – Fairness
Last month, I-O Psychologists met in California to share the latest cutting-edge research. The 31st annual conference of the Society for Industrial Organizational Psychology (SIOP) was a huge success....
View ArticleA Snapshot of SIOP 2016 (Pt. 2) – Business Success
Last month, I-O Psychologists met in California to share the latest cutting-edge research. The 31st annual conference of the Society for Industrial Organizational Psychology (SIOP) was a huge success....
View ArticleA Snapshot of SIOP 2016 (Pt. 3) – Fairness
Last month, I-O Psychologists met in California to share the latest cutting-edge research. The 31st annual conference of the Society for Industrial Organizational Psychology (SIOP) was a huge success....
View ArticleA Snapshot of SIOP 2016 (Pt. 2) – Business Success
Last month, I-O Psychologists met in California to share the latest cutting-edge research. The 31st annual conference of the Society for Industrial Organizational Psychology (SIOP) was a huge success....
View ArticleWhy is Workplace Ostracism so Dangerous?
Have you ever seen someone at work who is ignored by other employees? This may seem like a harmless way to act toward someone who is not appreciated or even disliked, but it has serious repercussions....
View ArticleHow Mindfulness Can Cool Employees with a Hot Temper
Have you ever felt like you were wronged at work? If you’re normal, the answer is probably yes. Although personal or professional slights are part of interacting with others, sometimes feeling wronged...
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